Podcast Episode 2: Conducting User Research During a Lockdown
Take a listen to our User Researcher’s, Merissa Brown, Erin Grey, and Steven Palmer as they talk to Randal Whitmore about what it’s like to conduct User Research during a lockdown while working on the NHS Jobs platform.
Hear about the inevitable tech woes that become part and parcel of the experience as well as asking the big question — has User Research helped in delivering on the project?
01:06 Organisations we’re working with but is it more about the candidates?
04:00 What are the problems we are trying to save and the vision of the project?
07:35 Is this project saving money going forward? Is the process the same for every organisation?
09:00 How has User Research helped in delivering this project?
14:44 What are the User activities that you carry out for projects like this?
25:10 How much in-person UR did you do pre-Covid and what does that look like now?
31:12 Key challenges of remote testing (Hawthorne effect)
37:07 What’s been the most surprising finding?
Want to listen when your phone is on lock, away from the laptop, on a stroll?
Check out Anchor.FM — several platforms available including Apple Podcasts and Spotify, or wherever you get your podcast fix.
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